Active incident · posted by the vendor
View on source(opens in a new tab)Object Storage in location HEL1 degraded
- Monitoring
“Start: 2026-09-09T12:00:00+00:00 We are observing elevated response times and stalled requests. Monitoring 2026-09-29T14:33:33+00:00 We are still experiencing occasional delays and are continuing to work on restoring the service in full. Monitoring 2026-09-21T14:56:05+00:00 Our cluster is back online; we are continuing to monitor the situation In_progress 2026-09-21T11:52:08+00:00 We were able to use a workaround to contain the problem to such an extent that it no longer directly affects buckets; however, it is still not entirely clear how the situation occurred. We are still investigating the issue. In_progress 2026-09-14T11:34:19+00:00 Unfortunately, the issue remains unresolved. Requests may still sometimes be delayed or time out for buckets located on the affected cluster. We have managed to narrow it down to certain low-level commit operations becoming stuck, sometimes for several seconds. Investigating this issue is difficult because these stalls never last long and affect different parts of the cluster at different times. We are continuing to investigate this issue. Thank you for your understanding. In_progress 2026-09-11T08:23:02+00:00 The situation for affected customers in hel1 has stabilized. Few requests may still take longer than usual to complete, and we are actively working on addressing that.”