Active incident · posted by the vendor
Intermittent ARUDD-8 failures for Nationwide Bank
- Monitoring
“We are seeing a reduction in the number of payments to Nationwide failing with ARUDD-8, and retries are continuing to successfully go through. We are in contact with our partner bank to monitor the fix that Nationwide is implementing. **Action for merchants:** We continue to recommend retrying any Nationwide payments that have failed with ARUDD-8.”
- Investigating
“Upon further investigation, we have identified that payments to Nationwide accounts that initially fail with ARUDD-8 are succeeding when retried. **Action for merchants:** We recommend retrying any Nationwide payments that have failed with ARUDD-8. We are continuing to monitor the situation and will provide a further update as more information becomes available.”
- Investigating
“We are aware of an issue affecting a small percentage of Direct Debit payments to Nationwide, which are failing intermittently each day with the code ARUDD-8. We are investigating the issue with our banking partner and will provide an update as soon as we have more information.”